Frequently Asked Questions
Everything you need to know about our premium meat and seafood delivery.
Where does Good Chop source its meat and seafood?
All of our products are sourced exclusively from American farms and fisheries. We prioritize high-quality, responsibly raised meat and sustainably caught seafood without any added hormones or antibiotics.
How is my order packaged to stay fresh?
Your order is packed in insulated boxes with dry ice to ensure everything arrives frozen and stays at a safe temperature until you get home on your delivery day.
Can I customize my box each month?
Yes! You have full control over your subscription. You can choose your preferred cuts for every delivery, skip a month, or cancel your subscription at any time through your account settings.
What is your shipping policy?
We ship to the 48 contiguous United States. Once your order is processed, you will receive a tracking number to monitor your delivery status in real-time.
What if I am unhappy with the quality of my order?
We stand behind our products with a 100% satisfaction guarantee. If you are not completely satisfied with the quality of your order, please contact our support team within 7 days for a refund or replacement.
Do I need to be home to receive my delivery?
No, you do not need to be home. Our shipping partners are instructed to leave the package at your door, and our insulated packaging is designed to keep your items frozen for several hours after delivery.